Effective Date: 30 July 2026
This Shipping & Delivery Policy applies to purchases made through www.endios.in. Endios is a brand operated by Bhudira LLP.
We carefully inspect and pack every Endios order before dispatch. This policy explains how orders are processed, shipped and delivered.
- Shipping Coverage
We currently deliver to serviceable addresses within India.
Delivery availability depends on the customer’s PIN code and the serviceability of our courier partners. If we are unable to deliver to a particular location after an order has been placed, we will contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.
We do not currently offer international shipping unless specifically stated on the website.
- Order Processing
Orders are generally processed and dispatched within 2–3 business days after successful order confirmation.
Business days exclude Saturdays, Sundays and public holidays. Orders placed during weekends, public holidays, promotional events or periods of unusually high demand may require additional processing time.
Customers will receive an order confirmation through the email address or mobile number provided during checkout.
- Estimated Delivery Time
After dispatch, orders are ordinarily delivered within 4–7 business days, depending on the destination and courier serviceability.
Accordingly, customers should normally allow approximately 6–10 business days from the date of order confirmation for processing and delivery.
Delivery to remote locations, restricted areas or locations affected by weather, transport disruptions or local restrictions may take longer.
All delivery dates displayed on the website are estimates and not guaranteed delivery dates.
- Shipping Charges
Any applicable shipping charge will be clearly displayed during checkout before payment is completed.
Endios may offer free shipping based on the order value, delivery location or an ongoing promotional offer. The applicable shipping charge or free-shipping benefit will be shown at checkout.
Shipping charges already incurred may not be refundable where an order is returned due to an incorrect address, refusal of delivery or repeated unsuccessful delivery attempts, subject to applicable law.
- Courier Partners
Orders may be delivered through trusted courier and logistics partners, including services supported through Shiprocket, Delhivery, Blue Dart, India Post or other suitable delivery providers.
The courier partner for a particular order may be selected based on the delivery location, package size, serviceability and expected delivery time.
Customers cannot ordinarily select a specific courier partner.
- Order Tracking
Once an order has been dispatched, tracking details will be shared through email, SMS or another contact method provided during checkout.
Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s system.
If tracking information has not been received after the expected processing period, customers may contact us with their order number.
- Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number and email address while placing an order.
If an address correction is required, the customer should contact Endios as soon as possible. We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed once the order has been packed or handed over to the courier partner.
Endios will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.
- Delivery Attempts
Courier partners may contact the customer before or during delivery. Customers should ensure that the provided mobile number remains active and that someone is available to receive the package.
If delivery is unsuccessful, the courier partner may make additional delivery attempts according to its operational policy.
An order may be returned to Endios if:
- The delivery address is incorrect or incomplete;
- The customer is unavailable after repeated delivery attempts;
- The customer cannot be contacted;
- The customer refuses to accept the package; or
- The courier partner is unable to access the delivery location.
If a returned order is eligible for reshipment, additional shipping charges may apply.
- Cash on Delivery Orders
Cash on Delivery may be available for selected products and serviceable PIN codes. COD availability will be displayed during checkout.
Endios may request a small advance or confirmation amount for certain COD orders. Where collected, the amount and its treatment will be clearly disclosed before the order is confirmed.
Endios reserves the right to contact the customer to verify a COD order before dispatch. COD availability may be restricted for customers with repeated refused, cancelled or undelivered COD orders.
- Delayed Shipments
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Severe weather or natural events;
- Transport or courier disruptions;
- Government restrictions;
- Strikes, public disturbances or regional closures;
- High order volumes;
- Incorrect delivery information;
- Operational or technical issues; or
- Events of force majeure.
Where possible, Endios or the courier partner will provide an updated delivery estimate.
If an order is delayed beyond a reasonable period, customers may contact us with their order number so that we can coordinate with the courier partner.
- Lost Shipments
If tracking shows no meaningful movement for an extended period or a shipment appears to be lost, customers should contact Endios.
We will raise an investigation with the courier partner. If the shipment is confirmed as lost, Endios will offer an appropriate replacement or refund, subject to product availability and the outcome of the investigation.
- Damaged, Tampered or Incorrect Packages
Customers should avoid accepting a package that appears visibly opened, damaged or tampered with. If possible, inform the delivery representative and contact Endios immediately.
If a damaged, leaking, incomplete or incorrect product is received, please contact us preferably within 48 hours of delivery and provide:
- The order number;
- Clear photographs of the outer package;
- Photographs of the shipping label; and
- Photographs of the affected product.
An unboxing video may assist us in resolving the matter more quickly but is not mandatory for raising a genuine complaint.
Eligible cases will be handled in accordance with our Return & Refund Policy and applicable consumer law.
- Split Shipments
An order containing multiple products may occasionally be delivered in separate packages. Customers will not be charged additional shipping fees solely because Endios chooses to split an order.
Separate tracking details may be provided for each package.
- Order Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched by contacting Endios with the order number.
Once an order has been dispatched, cancellation may not always be possible. Customers may refer to our Return & Refund Policy for the options available after delivery.
Submitting a cancellation request does not guarantee cancellation unless it is confirmed by Endios.
- Customer Support
For shipping, tracking or delivery-related assistance, please contact:
Endios Customer Support
Email: contact@endios.in
Phone: +91 95022 89238
Website: www.endios.in
Please include your order number in all order-related communication.
- Grievance Redressal
For unresolved consumer complaints, customers may contact our Grievance Officer:
Name: Rahul Shankla
Designation: Grievance Officer
Email: contact@endios.in
Phone: +91 79936 99313
The Grievance Officer will acknowledge a consumer complaint within 48 hours and will endeavor to resolve it within one month from the date of receipt.
- Policy Updates
Endios may update this Shipping & Delivery Policy to reflect changes in delivery coverage, courier arrangements, business operations or applicable law.
Any revised policy will be published on this page with an updated effective date. The policy applicable on the date an order is placed will ordinarily govern that order.
